We hope you will enjoy your purchase through Jouw… If, for any reason, you are not completely satisfied we are happy to refund any purchased products.

To return an item please follow the guidelines below:

• Products must be returned within 14 days of purchase. This period commences on the day after the product was received by the customer.
• Inform us of your decision to return an item by sending an e-mail to contact@jouwstore.com, please include a reason for returning the product(s).
• During this period treat the products and its packaging with care.
• Withdrawal will not be accepted when the product has been used or damaged.
• Return shipping and handling charges are non-refundable.
• If you would like to return a product, send it to:
  Jouw…
  Vierakkers 23
  1852 GR Heiloo
  The Netherlands

Once we have established that the returned products have been received in good condition, we will issue a refund as quickly as possible, though the latest within 30 days.